Admiral House

Building description

NameAdmiral House
LocationNewport, Wales UK
Building OwnerAdmiral Insurance Ltd
Type of buildingOffice / Call centre
Use typeOffice

The Building

Admiral House, Newport, opened in 2014, is a multi‐storey office facility of approximately 8000m2. There are six above ground floors, a basement and a large atrium which dissects all floors. The building generally consists of open plan office spaces, meeting rooms & staff welfare facilities on each floor. Owned by Admiral Insurance Ltd, the principal use of the building is as a call centre with the majority of the floors given over to open plan call centre rooms, however other more standard office and conference rooms as well as break out spaces are available on each floor. The Energy Performance Asset Rating is B.

Quality Management

Commissioning activities were carried out at the end of the construction stage prior to handover and during initial occupation, with additional seasonal commissioning carried out in line with the requirements of BREEAM credits. Ongoing building management is carried out by an in-house building management team that operates all buildings in the company’s estate.

Building owner:Admiral Insurance Ltd
Facility Management:Admiral Insurance Ltd
TMon/ CxAdmiral Insurance Ltd/ FP Hurley & Sons Ltd

The majority of building control is automated through the use of a Trend BMS with the ability to transmit fixed alarm/warnings to relevant staff should operation run outside designed limits. All plant operates under a demand led strategy to suit the occupational use profiles of the building. The systems are fully automated and also are incorporated into the booking system for individual meeting rooms. This ensures that meeting rooms are only conditioned above background demands during hours of actual operation.

Building’s technical equipment

System/typePower, source/fuel type, size, circuits …Selected for QM-process
HeatingGas fired condensing boiler
  • 655kW output
  • Domestic hot water
  • Central AHU heating
Hot water storageCentralised store with use of heat exchangers with pumped circulationNo
CoolingAir cooled liquid chiller
  • 1093kW output
  • Via air handling unit and fan coils
Ventilation6 central devices130.000 m³/hYes
Electrical supplyGrid electricity (no renewables installed)Yes

Energy Performance (Evaluation of Savings)

Baseline (kWh/a)Savings (kWh/a)%Savings (kg/a)
Heating Energy
Cooling Energy

Operational Performance


The performance of this modern building was in general very good and the systems were generally working effectively. Some additional analysis of building service time clocks and the differences between chiller flow and return temperatures would likely be beneficial. Limitations relating to data logging and security restrictions for BMS data export limit the potential for live data capture and thus reduced the scope of the potential analysis.